Refund & Replacement Policy
Every Haute Prynts piece is made to order just for you, so we take extra care to get it right. If something isn't right with your order, we'll make it right.
Cancellations & changes
- Orders cannot be canceled once placed. Because each item is personalized, we start preparing your order right away.
- Changes are allowed within 2 hours of purchase. To change your photo, color, or other details, email us at info@thehauteprynts.com within 2 hours of placing your order and include your order number. After 2 hours, we can't make changes.
When we'll replace or refund your order
Contact us within 30 days of delivery and we'll send a free replacement or a full refund if:
- Your item arrives damaged, broken, or defective
- Your item doesn't match the preview or the details you approved when you ordered
- You received the wrong item
- Your package is lost in transit or items are missing
You won't need to send the item back unless we ask.
What isn't covered
- Requests made more than 30 days after delivery
- Mistakes in the information you provided, such as spelling, dates, names, the photo you uploaded, or the shipping address
- Low-quality or blurry photos. Your preview is your proof, so please check it carefully before ordering
- Changes of mind or personal preference
- Damage caused by misuse or mishandling after delivery
- Small variations in color between your screen and the printed item
How to request a replacement or refund
- Email info@thehauteprynts.com with your order number.
- Include clear photos of the item and of the shipping label on the package.
- We'll review your request and reply within 2 business days.
Refund timing
Approved refunds go back to your original payment method. Most banks and card companies post the refund within 5 to 10 business days.
Questions?
We're happy to help. Email info@thehauteprynts.com or call 561-948-9000.